Return & Refund Policy

At Kyshel, we believe online shopping should be a risk-free experience. That’s why we give you the confidence to shop with our straightforward return and refund policy.

1. 120-Day Shopping Guarantee

We provide a generous 120-day window for you to request a return, starting from the day you receive your item. This gives you plenty of time to make sure your purchase is the right fit.

To be eligible for a return, the item must be:

• In its original condition: unused, unwashed, with tags still attached.
• Carefully packed in its original packaging.
• Accompanied by valid proof of purchase.

Items Not Eligible for Return

We cannot accept returns or issue refunds for the following cases:

• Items marked as “final sale” or those purchased during special promotions or clearance events.
• Products showing signs of use, washing, damage, or alteration not caused by a manufacturing defect.
• Return requests submitted after the 120-day limit from the date you received your order.

2. Starting Your Return

Please do not send the product back to us without guidance from our support team.

Simply email us at support@kyshel.com with the following information:

• Your order number and full name.
• The reason for your return.
• Clear photos of the damaged or defective product, if applicable.

We’re committed to responding to your request within 1-2 business days. After reviewing your information, we’ll provide you with a return shipping label and detailed instructions.

Crucial Note on Returns:

Do not send the product back to us without receiving explicit guidance and a pre-paid shipping label from our support team.

• The address listed on our website is an office address and not our warehouse or processing facility. Items sent to the office address will be subject to significant delays in processing your refund or exchange.
• Unauthorized returns will not be processed, and we cannot guarantee that the item will be retrieved or returned to you.

3. Product Exchanges

We are happy to exchange a product if there’s an error on our part, such as a damaged, defective, or incorrect item/size being sent.

In such cases, we will cover the full cost of return shipping.

4. Receiving Your Refund

Once your returned item arrives and passes our inspection, we’ll notify you immediately. The refund will then be processed and automatically applied to your original payment method within 7 business days.

Please be aware that the time it takes for the funds to appear in your account may vary depending on your bank or credit card company.

5. Order Cancellations

You can cancel an order for a full refund within 12 hours of placing it. We will process your refund within 7 business days after the cancellation is approved.

If you have any further questions, please don’t hesitate to contact us via our Contact Page