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Return to shopFAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Full payment is required upfront, and once approved, your order is confirmed, and you’ll receive a shipping confirmation email as proof of payment.
We start production only after your payment has been fully verified.
Refunds are credited back to your original payment method, and your financial details are never stored or shared by us.
Order Returns
You have 120 days from the date you receive your order to request a return, as long as the item is unused, unwashed, with tags, and in its original packaging.
Email support@kyshel.com with your order number, name, reason for return, and photos if the item is damaged or defective. Our team will reply within 1–2 business days with a shipping label and instructions.
Yes, we offer free exchanges if the issue is on our part (damaged, defective, wrong size, or incorrect item). We cover all return shipping costs in these cases.
After your return passes inspection, we’ll process your refund within 7 business days. The exact time funds appear depends on your bank or card provider.